Terms of Service
Effective Date: July 1, 2025
Jurisdiction: Singapore
Welcome to Arrivalhaul (the "App"). These Terms of Service ("Terms") govern your access to and use of our mobile application, website, and related services (collectively, the "Service") provided by Arrivalhaul Pte Ltd, a company registered in Singapore ("we", "us", or "our").
1. Acceptance of Terms
By downloading, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.
2. Eligibility
You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to access or use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.
3. Description of Service
Arrivalhaul is a cross-border price comparison platform that helps users save money by comparing product prices across different countries and currencies. Our Service allows you to:
- Compare product prices between two or more countries
- View price differences accounting for currency exchange rates
- Discover cost-effective shopping opportunities across borders
- Access curated product listings and recommendations
- Create and manage personal wishlists
- Share product information and deals with others
4. Use of the Service
4.1 Permitted Use
You may use the Service for personal, non-commercial purposes to:
- Compare product prices between countries and currencies
- Search and browse curated product listings
- Add items to your wishlist for future reference
- Share product information and pricing comparisons
- Submit data contributions, feedback, and suggestions
- Access educational content about cross-border shopping
4.2 Prohibited Use
You agree not to:
- Use the Service for any unlawful, deceptive, or malicious purposes
- Reverse engineer, decompile, or extract data from the App
- Circumvent our AI mechanisms or attempt to manipulate price results
- Submit false, misleading, or inaccurate product information
- Impersonate others or misrepresent your identity or affiliations
- Use automated tools to access or scrape our Service
- Interfere with the proper functioning of the Service
- Violate any applicable laws, regulations, or third-party rights
5. AI Technology and Data Accuracy Disclaimer
Our Service utilizes advanced AI technology to extract and analyze product pricing information from publicly available sources across multiple countries. Important disclaimers:
- Prices are subject to real-time fluctuations in exchange rates
- Retailer policies, shipping costs, and taxes may affect final prices
- Product availability varies by region and may change without notice
- We make no guarantees regarding the accuracy, completeness, or timeliness of pricing data
Always verify pricing, availability, and terms directly with retailers before making any purchasing decisions.
6. User Contributions
We welcome and appreciate contributions that enhance our platform's accuracy and usefulness.
6.1 Types of Contributions
- Product URLs from legitimate retail websites
- Offline product data (price labels, store information, local deals)
- Price corrections and accuracy feedback
- Product reviews and recommendations
- Currency and regional shopping insights
6.2 Contributor Warranties
By contributing content, you represent and warrant that:
- You have the legal right to submit the content
- The content is lawful, accurate, and non-confidential
- The information is submitted in good faith
- You will not submit spam, duplicates, or irrelevant content
6.3 License Grant
You grant Arrivalhaul a perpetual, irrevocable, royalty-free, worldwide license to use, display, modify, distribute, and incorporate your contributions into our Service, including for AI model training and improvement.
6.4 No Compensation
All contributions are voluntary. You will not receive monetary compensation or formal acknowledgment for submissions, though we greatly appreciate your participation in improving our community.
6.5 Content Moderation
We reserve the right to review, approve, reject, or remove any contributions at our sole discretion. We may also restrict platform access for users who consistently violate our contribution guidelines.
7. User Feedback and Suggestions
We value your feedback to improve Arrivalhaul. By submitting suggestions, bug reports, or improvement ideas, you grant us the unrestricted right to use and implement your feedback without compensation or attribution.
8. Account Security and Responsibility
If you create an account, you are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring your account information remains accurate and current
9. Intellectual Property Rights
All content, technology, trademarks, and intellectual property used in the Service (excluding user contributions) are owned by Arrivalhaul Pte Ltd or our licensors. You may not use our intellectual property without express written permission.
10. Third-Party Services and Links
Our Service may contain links to third-party websites, retailers, or services. We are not responsible for the content, privacy practices, or terms of these external sites. Use of third-party services is at your own risk.
11. Service Availability and Modifications
We strive to maintain reliable service but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice when possible.
12. Disclaimers and Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARRIVALHAUL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION.
14. Indemnification
You agree to indemnify, defend, and hold harmless Arrivalhaul, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.
15. Termination
We may suspend or terminate your access to the Service at any time, with or without cause, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately.
16. Updates to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted in the App and on our website. Continued use of the Service after changes constitutes acceptance of the revised Terms.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of Singapore. Any disputes arising from these Terms or the Service shall be resolved exclusively in the courts of Singapore.
Privacy Policy
Effective Date: July 1, 2025
Jurisdiction: Global (Compliant with GDPR, PDPA, CCPA)
Arrivalhaul Pte Ltd ("we", "us", or "our") is committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy explains our data practices for the Arrivalhaul mobile application and related services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Email address, username, profile preferences (if you create an account)
- User Contributions: Product URLs, price data, reviews, feedback, and corrections you submit
- Communication Data: Messages sent to our support team or feedback forms
- Survey Responses: Voluntary participation in user research or satisfaction surveys
1.2 Information Automatically Collected
- Device Information: Device type, operating system, app version, device identifiers
- Usage Analytics: App interactions, feature usage, session duration, crash reports
- Location Data: Country/region information to provide relevant price comparisons (not precise location)
- Performance Data: App performance metrics, loading times, error logs
1.3 Information from Third Parties
- Public Product Data: Pricing and product information from publicly available retail websites
- Currency Exchange Rates: Real-time exchange rate data from financial data providers
2. How We Use Your Information
We use your information for the following purposes:
2.1 Core Service Operations
- Provide cross-border price comparison functionality
- Display relevant product recommendations and deals
- Maintain and synchronize your wishlist across devices
- Process and display user contributions
2.2 Service Improvement
- Analyze usage patterns to improve app performance and user experience
- Train and refine our AI algorithms for better price detection and comparison
- Identify and fix technical issues or bugs
- Develop new features based on user behavior and feedback
2.3 Communication and Support
- Respond to your inquiries and provide customer support
- Send important service updates and security notices
- Notify you of significant price drops on wishlist items (if enabled)
3. Legal Basis for Processing (GDPR Compliance)
We process your personal data based on the following legal grounds:
- Legitimate Interest: To operate, maintain, and improve our Service
- Contract Performance: To provide the services you've requested
- Consent: For optional features like marketing communications
- Legal Obligation: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for commercial purposes.
4.2 Limited Sharing Circumstances
We may share anonymized, aggregated data with:
- Analytics Providers: To understand app usage patterns (e.g., Google Analytics)
- Cloud Service Providers: For hosting, storage, and technical infrastructure
- Customer Support Tools: To provide efficient user support
4.3 Legal Requirements
We may disclose your information when required by law, court order, or to protect our rights, safety, or the rights of others.
5. International Data Transfers
Your data may be processed and stored in countries outside your residence, including Singapore and other regions where our service providers operate. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses for GDPR compliance
- Adequacy decisions where applicable
- Certification schemes and codes of conduct
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
6.1 Universal Rights
- Access: Request information about personal data we hold about you
- Rectification: Correct inaccurate or incomplete personal data
- Deletion: Request deletion of your personal data (subject to legal requirements)
- Data Portability: Receive your data in a structured, machine-readable format
6.2 Additional GDPR Rights
- Object to Processing: Object to processing based on legitimate interests
- Restrict Processing: Limit how we process your data in certain circumstances
- Withdraw Consent: Withdraw consent for consent-based processing
6.3 Exercising Your Rights
To exercise these rights, contact us at contact@arrivalhaul.com. We will respond within the timeframes required by applicable law (typically 30 days).
7. Data Security
We implement industry-standard security measures to protect your information:
- Encryption in transit and at rest
- Regular security assessments and updates
- Access controls and authentication protocols
- Employee training on data protection practices
8. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy:
- Account Data: Until you delete your account or request deletion
- Usage Analytics: Anonymized after 24 months
- Support Communications: 3 years for quality assurance
- Legal Requirements: As required by applicable law
9. Cookies and Tracking Technologies
We may use cookies and similar technologies for:
- Essential app functionality and user preferences
- Analytics to improve user experience
- Performance monitoring and optimization
You can manage cookie preferences through your device settings, though this may affect app functionality.
10. Children's Privacy
Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected and how it's used
- Right to delete personal information (with exceptions)
- Right to opt-out of the sale of personal information (we don't sell data)
- Right to non-discrimination for exercising privacy rights
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify users of significant changes through:
- In-app notifications
- Email notifications (if you have an account)
- Updates on our website
Continued use of the Service after changes constitutes acceptance of the updated policy.
13. Regional Compliance
13.1 Singapore (PDPA)
We comply with Singapore's Personal Data Protection Act, including appropriate consent mechanisms and data protection measures.
13.2 European Union (GDPR)
We adhere to GDPR requirements for data processing, user rights, and cross-border data transfers.
13.3 Other Jurisdictions
We strive to comply with applicable privacy laws in all jurisdictions where our Service is available.